Damaged or Incorrect Items
In the unlikely event that your order arrives damaged, faulty or incorrect, we will be more than happy to offer you a full refund or a replacement. Buyers must contact us within 7 days after receiving the goods.
Delivery charges are non refundable unless the garment purchased is faulty or incorrect as a result of an error of Character Planet.
Wrong Size or Unwanted items
If you wish to return an item because you have ordered the wrong size or simply do not want the item, then we will offer you an exchange. Buyers must contact us within 7 days after receiving the goods.